THE LIVERPOOLFC NEW KIT SHOP POLICY

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THE  LIVERPOOLFC NEW KIT SHOP POLICY

 WHEN YOU PLACE YOUR ORDER  
 

We Will Try To  dispatch your order within twenty four hours of receiving it, assuming your credit card or payment cheque clear our electronic system.
 If there are any problems we will let you know.

After dispatch of your order we will e-mail you to let you know that you order is on it's way.
WHEN CAN I EXPECT MY ORDER  
UNITED KINGDOM 1-2 DAYS 
EUROPE 3-5 DAYS 
REST OF THE WORLD 7-14 DAYS  
THE TIME IS UP BUT I HAVE NOT RECEIVED MY ORDER  

If you have not received your order in the times stated above please allow up to twenty eight days for Europe and The Rest Of The World and then let us know via e-mail quoting your order number, name and address and product/products ordered. 

For customers in the U.K. please let us know within five working days if you have not received your order.
 CAN I RETURN A PRODUCT

As a customer of Liverpoolfc New kit we want you to feel secure when ordering from us, so no matter where you live in the World we offer the following:

You can return any any product that you have purchased from us within thirty days of receiving your order as long as in the case of clothing the tags are intact, in all cases any item returned must be acceptable to re-sell, you will then be entitled to a full refund or an exchange.

Please note shirts with names and numbers added at your request can not be returned.

If a refund is given there will be a 10% surcharge to cover the cost of the free postage.
 
If you have ordered the wrong size and you would like an exchange there will be a retun postage charge.

OUR CONTACT DETAILS AND ADDRESS
J. Collins Telephone U.K.: 01785-220225
1 Parkers Croft Road Telephone Non U.K. 
Stafford 00441785-220225
ST17 4AJ E-Mail: sales@soccervillage.co.uk
United Kingdom

 
ARE THERE ANY EXCEPTIONS TO THE ABOVE  

Yes, If you order a shirt and and you require a name/number especially your own name we will not except it as a return as we would never be able to re-sell it, If you are not sure of the size it is that you require measure the chest of the person that the shirt is for and e-mail the measurements to us and we will do our best to help. 

 EXTRA INSURANCE 
All orders that are outside of the U.K. will incur a charge of  £4.30 if the order value is over £28.00, this charge will cover insurance as per the Royal Mail's website, your postage is still free, the insurance will be added to your invoice on the day of dispatch,

Visit http://www.royalmail.com for the latest information on the International Signed Service

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