leeds united world

Return Policy

LEEDS UNITED WORLD SHOP PURCHASE POLICY

WHEN YOU PLACE YOUR ORDER  
WE WILL TRY TO DISPATCH YOUR ORDER WITHIN TWENTY FOUR HOURS OF RECEIVING IT, ASSUMING YOUR CREDIT CARD OR PAYMENT CHEQUE CLEAR OUR ELECTRONIC SYSTEM. 
IF THERE ARE ANY PROBLEMS WE WILL LET YOU KNOW.
AFTER DISPATCH OF YOUR ORDER WE WILL E-MAIL YOU TO LET YOU KNOW.

WHEN CAN I EXPECT MY ORDER  
UNITED KINGDOM 1-2 DAYS 
EUROPE 3-5 DAYS 
REST OF THE WORLD 7-14 DAYS
THE TIME IS UP BUT I HAVE NOT RECEIVED MY ORDER  
IF YOU HAVE NOT RECEIVED YOUR ORDER IN THE TIMES STATED ABOVE PLEASE ALLOW UP TO TWENTY EIGHT DAYS FOR EUROPE AND THE REST OF THE WORLD, THE ABOVE DELIVERY TIMES ARE BASED ON FEED BACK FROM OUR PRESENT CUSTOMERS.  
FOR CUSTOMERS FROM THE U.K. IF YOU HAVE NOT RECEIVED YOUR ORDER WITHIN FIVE DAYS PLEASE LET US KNOW.

CAN I RETURN A PRODUCT
AS A CUSTOMER OF LEEDS UNITED WORLD WE WANT YOU TO FEEL SAFE WHEN YOU ORDER FROM US, SO NO MATTER WHAT PART OF THE WORLD YOU LIVE IN  WE OFFER THE FOLLOWING:  
YOU CAN RETURN ANY ITEM YOU PURCHASE FROM US WITHIN THIRTY DAYS OF YOU RECEIVING THE ITEM FOR WHAT EVER REASON AS LONG AS IN THE CASE OF CLOTHING THE TAGS ARE INTACT, WE WILL EITHER EXCHANGE THE ITEM OR REFUND YOU THE COST OF THE ITEM. 
IF A REFUND IS GIVEN THERE WILL BE A 10% SURCHARGE TO COVER THE COST OF THE FREE POSTAGE
 
IF YOU HAVE ORDERED THE WRONG SIZE ITEM AND YOU WOULD LIKE AN EXCHANGE YOU WILL HAVE TO PAY THE RETURN POSTAGE.

OUR CONTACT DETAILS AND ADDRESS

J. Collins Telephone U.K.: 01785-220225
1 Parkers Croft Road Telephone Non U.K. 
Stafford 00441785-220225
ST17 4AJ E-Mail: sales@soccervillage.co.uk
United Kingdom
ARE THERE ANY EXCEPTIONS TO THE ABOVE  
YES, IF YOU ORDER A SHIRT AND YOU REQUIRE A NAME AND NUMBER ESPECIALLY OUR OWN NAME, WE WILL NOT EXCEPT IT AS A RETURN AS WE WOULD NEVER BE ABLE TO RE-SELL IT, IF YOU ARE NOT SURE OF THE SIZE THAT YOU REQUIRE, MEASURE THE CHEST OF THE PERSON THAT THE SHIRT IS FOR AND LET US KNOW, WE WOULD RATHER MEASURE TEN SHIRTS AND GET IT RIGHT THAN SELL YOU A SHIRT THAT IS WRONG.  

EXTRA INSURANCE 

Some customers are reporting problems with delivery outside of the U.K. and with parcels going missing, if your order value is over £35.00 your order will be shipped via Royal Mails swift air service, this will almost guarantee delivery of your parcel plus delivery will be on a much faster service, there will be a £4.30 additional charge for this which will be added to your invoice on the day of dispatch.

Visit http://www.royalmail.com for the latest information on the swift air service.
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